Shipping policy
Last updated: July 2026
Jewelry Lumelle offers free worldwide shipping on all orders.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays.
During high-volume periods, processing may take slightly longer. Any significant delay will be communicated by email.
Shipping Times and Costs
Shipping is free for all orders, regardless of order value or destination.
Estimated delivery times after processing:
- United States: 3–7 business days
- International destinations: 5–9 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, weather conditions, or periods of unusually high demand.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active. If you do not receive the email, check your spam or promotions folder.
International Orders, Customs, and Taxes
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
These charges are not included in the product price and, when applicable, are the responsibility of the customer.
Customs procedures may occasionally cause delays beyond the estimated delivery timeframe.
Lost, Damaged, or Delayed Packages
If your package appears to be lost, arrives damaged, or has not been delivered within the expected timeframe, contact us at contact@jewelrylumelle.com with your order number and tracking information.
We will review the shipment details and assist with the appropriate carrier investigation.
If tracking shows that the package was delivered but you cannot locate it, please check:
- Around the delivery location
- With household members or neighbors
- With your local carrier or delivery office
Then contact us so we can assist you further.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error. Once an order has been processed or shipped, we may not be able to update the delivery address.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Contact Us
For questions about shipping or order tracking, contact:
Email: contact@jewelrylumelle.com